PRIVACY POLICY Website, enquiries and business communications | Last updated: 29 October 2026
1. WHO WE ARE AND WHAT THIS POLICY COVERS This Privacy Policy explains how DOBS Security Services Ltd (“DOBS”, “we”, “us” or “our”) collects and uses personal information when you visit our website, contact us, request information or a quotation, or communicate with us in a business capacity. We act as the data controller for the processing described in this notice. DOBS SECURITY SERVICES LTD | Company number: 11921787 | Registered in England and Wales. Registered office: C/O Sawhney Consulting, Harrow Business Centre, 429–433 Pinner Road, Harrow, England, HA1 4HN. ICO registration reference: ZA862750. Website: https://www.dobsk9securityservices.co.uk | Email for privacy enquiries: info@dobsk9security.co.uk | Telephone: 07472 727237. This notice mainly covers the website and ordinary business enquiries. Data processed during the delivery of guarding, K9, enforcement support, incident reporting, recruitment or employment may require additional privacy information depending on the circumstances and our role.
2. PERSONAL INFORMATION WE MAY COLLECT Depending on how you interact with us, personal information may include: Identity and contact details, such as your name, business name, role, email address, telephone number and correspondence address. Enquiry and service details, such as the location and nature of a site, the type of security support requested, proposed dates, messages and quotation correspondence. Business and contractual records, such as client or supplier correspondence, service-related communications and records needed to administer a business relationship. Technical website information, such as IP address, browser and device details, approximate location inferred from IP address, access times, requested pages and security or diagnostic logs, where collected by our hosting or website systems. Marketing preferences and records of your requests not to receive further communications. Please do not send sensitive personal details or information about third parties through a general website enquiry unless it is genuinely necessary and you have an appropriate basis for sharing it. Where operational work involves special-category or criminal-offence information, it must be handled under the applicable legal conditions and safeguards.
3. HOW WE OBTAIN INFORMATION We receive information directly from you when you email, telephone or otherwise contact us, or submit a website enquiry where that functionality is available. We may also receive relevant business contact or site information from an organisation you represent, authorised intermediaries, existing clients, suppliers and publicly available business sources, where lawful and necessary for our work. Our website and hosting services may automatically record limited technical information when pages are accessed, including information used to maintain security and diagnose errors.
4. WHY WE USE INFORMATION AND OUR LAWFUL BASES We use personal information only where we have a valid legal basis under the UK GDPR. The purposes and bases that may apply include: Responding to enquiries and quotations — to answer questions, discuss site requirements, assess whether we can provide services and take steps requested before entering into a contract. The lawful basis is taking steps before entering into a contract, where applicable, or our legitimate interests in managing business enquiries. Providing and managing services — to communicate with clients, arrange suitable personnel and operational support, keep appropriate service records and manage contracts. The lawful basis may be contractual necessity, legitimate interests or compliance with legal obligations, depending on the context. Administration and legal compliance — to maintain financial and regulatory records, meet lawful requests, address disputes and establish, exercise or defend legal claims. The lawful basis may be legal obligation or legitimate interests. Website operation and protection — to keep the website functioning, maintain service availability, investigate technical problems and protect against misuse or unauthorised access. We generally rely on legitimate interests and, where relevant, legal obligations. Relevant business communications — to contact existing or prospective business contacts where permitted by data protection and electronic marketing rules. We rely on consent where required; otherwise, legitimate interests may apply. You can object to direct marketing at any time. Where we rely on legitimate interests, those interests include providing and improving our services, protecting systems and property, maintaining business relationships and managing risks. We consider the impact on individuals and do not use this basis where their rights and interests override ours.
5. WHO WE SHARE INFORMATION WITH We do not sell personal information. Where necessary and lawful, we may share relevant information with: Website hosting, IT support, email, backup and security service providers acting on our instructions or under their own legal responsibilities. Professional advisers, accountants, insurers and other service providers who need information for legitimate business or legal purposes. Authorised security personnel, subcontractors, operational partners, clients or site representatives, but only to the extent appropriate for the assignment and subject to suitable confidentiality and data-protection arrangements. Regulators, courts, law-enforcement agencies or other public authorities where disclosure is required or otherwise lawful. The precise recipients depend on the enquiry or service. Where another organisation acts as an independent controller, it may provide its own privacy information.
6. COOKIES AND SIMILAR WEBSITE TECHNOLOGIES Cookies and similar technologies can help operate a website, remember settings, protect against misuse and, where configured, analyse website usage. Our website may use essential technologies for functionality or security. Additional analytics, advertising or embedded third-party technologies, if enabled, are subject to the applicable requirements of the Privacy and Electronic Communications Regulations (PECR) and UK GDPR. We will explain any technologies used, their providers, purposes and duration through the relevant website cookie information or controls. Where consent is legally required, those technologies should not be activated before valid consent is given. Where a statutory exception applies, any required information and objection mechanism must still be provided. You can also manage cookies in your browser. Blocking certain technologies may affect website features. This policy does not itself replace any consent or preference controls that the website is required to provide.
7. INTERNATIONAL TRANSFERS Some technology or communications suppliers may process or access personal information outside the United Kingdom. If a transfer is restricted by UK data protection law, we will ensure that an appropriate transfer mechanism is in place, as applicable. These may include UK adequacy regulations, the UK International Data Transfer Agreement, the UK Addendum to the EU Standard Contractual Clauses or another mechanism permitted by law. You can contact us for further information about safeguards relevant to a particular transfer.
8. HOW LONG WE KEEP INFORMATION We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, taking account of applicable legal requirements. The period or criteria used depend on: Whether an enquiry is ongoing or a business relationship remains active. Whether information is needed to provide, administer or evidence services. Contractual, accounting, tax, insurance or regulatory requirements. The time reasonably necessary to investigate incidents or establish, exercise or defend legal claims. Your marketing preferences and any request to stop receiving communications. Technical security, troubleshooting and applicable cookie or log retention settings. When information is no longer needed, we will delete, anonymise or securely dispose of it as appropriate. We may retain a minimal suppression record to ensure that a request not to receive marketing continues to be respected.
9. DATA SECURITY We take appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, misuse and disclosure. The measures adopted depend on the sensitivity of the information and the risks involved and may include access restrictions, authentication, secure systems, backups and appropriate confidentiality arrangements. No website or electronic transmission can be guaranteed completely secure. If you believe information has been disclosed incorrectly or that our website has a security issue, please contact us using the details above.
10. YOUR DATA PROTECTION RIGHTS Subject to the circumstances and any legal exemptions, you may have the right to: Access personal information we hold about you. Have inaccurate personal information corrected. Ask for personal information to be erased in certain circumstances. Request restriction of processing in certain circumstances. Object to processing based on legitimate interests. Receive certain personal information in a portable format where the relevant conditions apply. Withdraw consent at any time where processing relies on consent, without affecting earlier lawful processing. Raise concerns about certain automated decisions, where relevant. You have an unconditional right to object to processing of your personal information for direct marketing. If you exercise this right, we will stop processing your personal information for that purpose. To exercise a right, email info@dobsk9security.co.uk or write to our registered office. We may request proportionate information to verify your identity. We will respond within the period required by applicable law and explain any permitted extension or exemption.
11. QUESTIONS AND COMPLAINTS If you have a question or complaint about how we use personal information, please email info@dobsk9security.co.uk or write to DOBS Security Services Ltd at the registered office stated in section 1. We will acknowledge a data-protection complaint within 30 days, take appropriate steps to investigate without undue delay, keep you informed where appropriate and communicate the outcome without undue delay. You can also complain to the Information Commissioner’s Office (ICO), the UK data protection regulator. Website: https://ico.org.uk/make-a-complaint/. We would welcome the opportunity to address your concern directly, but you do not have to contact us first before approaching the ICO.
12. CHANGES TO THIS POLICY We may update this Privacy Policy where our services, website technology, suppliers or legal obligations change. The current version will be published on our website with a revised “Last updated” date. Where a material change requires additional notice or consent, we will provide it as required by law. DOBS SECURITY SERVICES LTD | www.dobsk9securityservices.co.uk